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Multicultural SA is responsible for ensuring that people from culturally and linguistically diverse backgrounds receive equitable access to state government services.
Access essentially refers to the fact that government services should be available to everyone who is entitled to them regardless of where they live, and should be free of any form of discrimination on the basis of birthplace, language, culture, race or religion.
Equity means that government services should be delivered on the basis of fair treatment to clients who are eligible to receive them.
Access and Equity Initiatives
Under the South Australian Government's Performance Reporting Framework, government agencies are required to ensure that policies and practices include strategies to improve services for clients of culturally and linguistically diverse backgrounds. It also requires agencies to examine their consultation practices with diverse communities and how to improve them.
Other requirements covered in the Framework are the effective usage of ethnic media, provision of culturally appropriate services and linguistically appropriate information, and the cross-cultural training of staff to improve service delivery.
For further information about Access and Equity email multiculturalsa@agd.sa.gov.au or telephone 8226 1944 or
1800 063 535.
The documents below can only be viewed as Adobe PDF files.
Click here to download a free version of the Adobe Acrobat Reader from the Adobe website (external website, opens in new window)
Multicultural Access and Equity Report 2005-06
Click here to download the Multicultural Access and Equity Report 2005-06 (PDF Version, 801 KB)
Multicultural Access and Equity Report 2004-05
Click here to download the Multicultural Access and Equity Report 2004-05.pdf ( 450 KB) (PDF Version, 450 KB)
Multicultural Access and Equity Report 2003 - 2004
Click here to download the Multicultural Access and Equity Report 2003-04 (PDF Version, 436 KB)
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